Psychological Development and Education ›› 2011, Vol. 27 ›› Issue (3): 304-312.

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Testing the Mediation Effect of Emotional Labor among Teachers under the Framework of Emotion Regulation Model

WU Yu-ju1, LIU Yi2, LING Wen-quan1, LU Hong2   

  1. 1. School of Management, Jinan University, Guangzhou 510632, China;
    2. School of Education, Guangzhou University, Guangzhou 510006, China
  • Online:2011-05-15 Published:2011-05-15

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Abstract: To test the relationship among positive affection,negative affection,emotional labor,and burnout,survey is put into operation.Basing on Grandey's emotion regulation model,regression analysis over 828 primary and middle school teachers shows that positive and negative affection varies the correlation between emotional labor and burnout.Results further indicate that emotional labor does not only partially mediate the effect of "mean difference between negative affection and positive affection" on burnout dimensions,but also partially mediate the effect of "coefficient of variation difference between negative affection and positive affection" on depersonalization and accomplishment.In addition,as a function of gender,deep acting and surface acting act as moderated mediators,partially mediate the effect of "mean difference between negative affection and positive affection" on depersonalization.

Key words: positive affection, negative affection, emotional labor, multiple mediation model, moderated mediator

CLC Number: 

  • G443
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